Promises · Wednesday, 28 May 2025 · Budget Speech

Finalise a municipal service standard charter with service standards and turnaround times, displayed publicly in libraries, clinics and customer centres.

AI draft.Drafted by AI from the livestream; the quote below is what was said. Use the timestamp to check it before you quote it.

No dateMargaret Arnolds · MMC for Finance
Official record: SDBIP 2026/27 (AI-matched)
01:06:1428 May 2025· Report an error
Latest: Said in progress at a later sitting, 24 June 2026 (AI judgment)
Deadline: none given.
Evidence: quote · 1 later sitting · official record (2)
“The city is also finalizing a new municipal service standard charter”
- In progressItem 83: Service Level Standards Framework · 24 June 2026
- Official record SDBIP 2026/27, p.35: “achieving ≥85% compliance of Service Level Standards (SLS) Charter” · 74,7%Plan for July 2026 to June 2027; online since Monday, 1 June 2026. AI-matched, not yet checked by a person.
- Official record SDBIP 2026/27, p.66: “The proportion of entities/departments meeting ≥85% performance” · 74,7%Plan for July 2026 to June 2027; online since Monday, 1 June 2026. AI-matched, not yet checked by a person.

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All promises · Watch it at the sitting, with the transcript

Overdue means the date has passed and nothing we found says it was done; it is not proof it wasn't. How promises are found and counted: Promises.