Promise in Joburg council · 28 May 2025

Finalise a municipal service standard charter with service standards and turnaround times, displayed publicly in libraries, clinics and customer centres.

Margaret Arnolds · MMC for Finance

No dateas of 5 November 2026

Latest: Said in progress at a later sitting, 24 June 2026 (AI judgment)

AI draft from the City's livestream; the full record has the quote and the video.